At MyReToy, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
🔁 Return Policy:
- You may return items within 14 calendar days of delivery.
- To qualify for a return, items must be:
- In the same condition you received them (unused, undamaged)
- In the original packaging (if applicable)
- Please email support@myretoy.com with your order number and reason for return before shipping the item back.
🚫 Non-Returnable Items:
- Customized items or clearance products are not eligible for return.
- Items marked “Final Sale” are also non-returnable.
📦 Return Shipping:
- Customers are responsible for return shipping costs unless the item was defective or incorrect due to our error.
💰 Refund Process:
- Once we receive and inspect your return, we will notify you via email.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Refund timing may vary depending on your bank or payment provider.
For any return or refund inquiries, please don’t hesitate to reach out to us.