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1. How to Place an Order
- Browse our product catalog and select the items you want.
- Click “Add to Cart” and proceed to checkout.
- Fill in your shipping and billing information accurately.
- Choose your preferred payment method and complete the payment.
- After payment confirmation, you will receive an order confirmation email.
2. Order Processing Time
- Orders are usually processed within 1-2 business days.
- During peak seasons or promotions, processing time may be extended.
3. Shipping & Delivery
- We ship worldwide with trusted carriers.
- Shipping time varies depending on destination and shipping method. Estimated delivery time is shown during checkout.
- Tracking information will be provided once your order ships.
4. Returns & Refunds
- We accept returns within 14 days of delivery if the product is unused and in original condition.
- To initiate a return, please contact our support team at support@myretoy.com with your order details.
- Refunds will be processed within 7 business days after we receive the returned item.
- Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
5. Customer Support
- For any questions or issues, please contact us via email at support@myretoy.com or use the Contact Us page on our website.
- Our support team will respond within 24 hours on business days.
